Terms and Conditions​​ for commissioned art works​

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By commissioning artwork from the Artist, the Client agrees to the following Terms & Conditions:
 

1. Commission Agreement

1.1 A commission is considered accepted once the Client has confirmed the details in writing and the required deposit has been received.
1.2 Commissioned artwork is custom-made according to the Client’s specifications and preferences.
1.3 The Artist retains creative discretion and will interpret the Client’s request in their own artistic style. While the Artist will always work in good faith and do their best to meet the Client’s expectations, if the Client is ultimately unhappy with the completed painting, the Artist will retain the artwork, the artwork will not be delivered, and the deposit will be kept.

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2. Pricing & Payment

2.1 All prices are quoted in ZAR unless otherwise stated.
2.2 A **non-refundable deposit of 50% is required before work begins.
2.3 The remaining balance must be paid in full before shipment or collection.
2.4 Prices exclude shipping, customs duties, taxes, and import fees unless explicitly stated.

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3. Revisions & Approvals

3.1 The Client is entitled to 3 reasonable revisions
3.2 Once final approval is given, further changes may be charged in discussion between the Client and the Artist
3.3 Should revisions require more than four extra sheets of gold-leaf, the cost of the extra gold will be covered by the Client. This will be determined by the market cost of gold at the time of the revision.

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4. Completion Time

4.1 Estimated completion timelines are provided in good faith but are not guaranteed.
4.2 Delays caused by material availability, illness, force majeure, or other circumstances beyond the Artist’s control will not constitute breach of contract.

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5. Shipping & Delivery

5.1 Shipping costs and methods will be agreed upon prior to dispatch.
5.2 The Artist is not responsible for delays, loss, or damage caused by couriers, postal services, or customs authorities
5.4 Tracking information will be provided where available.​

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6. Customs, Duties & Import Taxes

6.1 International orders may be subject to customs inspections, duties, taxes, or import fees.
6.2 These costs are the sole responsibility of the Client unless otherwise discussed.
6.3 The Artist is not responsible for customs delays, seizures, or additional charges imposed by destination authorities.
6.4 Refunds will not be issued for artworks delayed, returned, or held by customs.

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7. Damaged or Broken Artwork

7.1 All artwork is carefully packaged to minimize risk of damage.
7.2 The Client must inspect the artwork immediately upon delivery.
7.3 Any damage must be reported within 48 hours of delivery, accompanied by clear photographs of:

• The damaged artwork

• The packaging

7.4 Failure to report damage within this timeframe will void any claim.

 

8. Refunds & Cancellations
8.1 If the Client cancels after work has begun, no refund will be issued.
8.2 If the Artist is unable to complete the commission, the deposit will be refunded
8.3 Refunds will not be issued for:

• Change of mind

• Minor imperfections consistent with handmade art

• Shipping delays

• Customs-related issues

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9. Insurance (Optional but Recommended)

9.1 Shipping insurance is strongly recommended and can be arranged at the Client’s request and expense.
9.2 If insurance is declined, the Artist accepts no liability for loss or damage in transit.

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10. Copyright & Usage

10.1 The Artist retains full copyright to the artwork unless otherwise agreed in writing.
10.2 The Client may not reproduce, sell, or use the artwork commercially without prior written consent.
10.3 The Artist will not display the artwork for portfolio, marketing, or promotional purposes unless permission is granted by the Client.

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11. Acceptance of Terms

By commissioning artwork, submitting payment, or approving designs, the Client confirms they have read, understood, and agreed to these Terms & Conditions.